Shipping policy

Last updated: September 2026. This policy explains how Snap Magnets Inc. (“Snap Magnets,” “we,” “us”) processes and ships orders placed at snapmagnets.com.

At a glance

  • 🚚 Everything ships within 1–2 business days: magnets, machines, punches and supplies.
  • 💵 Shipping is paid on every order. There is no free shipping to any destination.
  • 🏷️ Shipping discounts apply only with a valid promo code.
  • 📍 Every order ships with tracking by USPS, UPS or FedEx.
  • ⚠️ Report damage within 7 days of delivery.

1. Processing time

  • All products ship within 1–2 business days. This includes custom photo magnets and prints, Tecre button machines and graphic punches, button making supplies, photo paper, magnetic sheets and course starter kits.
  • Custom products ship within 1–2 business days after we receive your photos. Orders waiting on photos do not go into production until the photos arrive.
  • Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday start processing the next business day.
  • Digital products, including templates, design bundles and online courses, are delivered electronically and do not ship.

2. Shipping costs

  • Shipping is paid on every order. Rates are calculated at checkout from your order weight, destination and chosen service.
  • We do not offer free shipping to any destination. This includes the contiguous United States, Washington, D.C., Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses and all international addresses.
  • A shipping discount applies only when a valid promotional code is entered at checkout. Promo codes may have their own terms and expiry dates.

3. Carriers and shipping methods

  • We ship with USPS, UPS and FedEx. Available services and prices are shown at checkout.
  • Heavy items, such as button machines and 1,000-piece supply sets, usually ship by UPS or FedEx Ground.
  • Expedited services, where available, can be selected at checkout. Expedited shipping shortens transit time only, not the 1–2 business day processing time.
  • All shipments include tracking.

4. Delivery times

  • Transit time starts after your order ships. Domestic ground shipments usually arrive within 2–7 business days.
  • Carrier delivery estimates are not guarantees. We are not responsible for carrier delays caused by weather, holidays or peak season.

5. International orders

  • International orders usually arrive within 7–21 business days after shipment, depending on the destination and customs.
  • The customer pays all import duties, taxes, customs fees and brokerage charges. These are not included in the shipping price at checkout.
  • We are not responsible for customs delays. Packages refused at delivery or abandoned in customs are not eligible for a refund of shipping, duties or taxes.

6. Order tracking

You will receive a shipping confirmation email with a tracking number when your order ships. Tracking can take 24–48 hours to update.

7. Shipping address

  • Please check your shipping address carefully at checkout. We ship to the address entered on the order.
  • To change your address, email contact@snapmagnets.com as soon as possible. We cannot change the address after the order ships.
  • Orders returned to us because of a wrong or incomplete address, or a refused or unclaimed package, can be reshipped after the customer pays the new shipping charge. Original shipping charges are not refundable.

8. Damaged, lost or missing packages

  • Damaged: inspect your order when it arrives. Email contact@snapmagnets.com within 7 days of delivery with your order number and photos of the item, the box and the shipping label. Keep all packaging until the issue is resolved, because carriers may need it for a claim.
  • Lost: if tracking has not updated for 7 business days, or shows delivered but you cannot find the package, contact us and we will work with the carrier to locate it or open a claim.
  • Once the carrier confirms delivery to the address provided, we are not responsible for packages lost or stolen after delivery. Please check with the carrier and your neighbours first.

9. Returns and warranty

Returns, refunds and our Lifetime Machine Warranty are explained in our Refund Policy.

10. Contact

Snap Magnets Inc.
Email: contact@snapmagnets.com
Phone: +1 773 600 3044