Refund policy

Last updated: September 2026. This policy explains returns, refunds and the Lifetime Machine Warranty for orders placed with Snap Magnets Inc. (“Snap Magnets,” “we,” “us”) at snapmagnets.com.

At a glance

✅ 30-day returns on unused machines and punches, and on unopened supplies, photo paper and magnetic sheets.
🛠️ Lifetime warranty on button machines against manufacturing defects.
📦 You pay return shipping. No location receives free shipping or a free return label.
💰 Returned machines and punches have a 15% restocking fee. Original shipping is not refundable.
❌ Custom products, digital products and courses are final sale.
💌 If we made a mistake or your order arrived damaged, we make it right at our cost.

1. Lifetime Machine Warranty

Every Tecre button machine purchased from Snap Magnets is covered by our Lifetime Warranty against manufacturing defects for as long as you own it.

What is covered

Defects in materials or workmanship that stop the machine from working as intended.
If your machine has a manufacturing defect, we will repair or replace it at no charge for parts and labor. We decide whether to repair or replace.

What is not covered: user error

The lifetime warranty does not cover problems caused by how the machine was used, including:

dropping the machine or forcing the handle;
jams caused by loading too many parts or using damaged or non-Tecre parts;
modifying, disassembling or attempting to repair the machine yourself;
normal wear, rust, water damage or improper storage.

User error repairs

If your machine stops working because of user error, we will still fix it at a reasonable cost.

You pay for the replacement parts.
You pay for shipping both ways: sending the machine to us and our shipping it back to you.
We will confirm the cost with you before any repair work begins.

How to make a warranty or repair request

Email contact@snapmagnets.com with your order number, a short description of the problem and, if possible, a photo or video.
We will help you troubleshoot first. Many issues, such as a jam, can be fixed in a few minutes.
If the machine needs to come back, we will send you instructions. Please do not ship a machine to us without our approval.

Proof of purchase from Snap Magnets is required. The warranty covers button machines only. Graphic punches, supplies and other products are covered by the return and damage terms below.

2. Returns

What you can return within 30 days of delivery

Tecre button machines and graphic punches: unused, undamaged, in the original packaging with all parts, inserts and paperwork.
Button making supplies: shells, mylar, backs, magnets, pinbacks, mirrors, keychains, bottle openers, coasters and complete sets, in their original, unopened packaging.
Photo paper and magnetic sheets in their original, unopened packaging.

Items must be in new, resellable condition. We inspect every return. Items that were used, opened, missing parts or damaged after delivery may be refused or refunded only in part.

What you cannot return (final sale)

Custom and personalized products made with your photos, artwork or text. This includes photo magnets, save the date magnets, magnetic calendars, retro prints and button magnets.
Digital products, including templates, design bundles and downloadable files, once delivered.
Online courses, including Learn with Snap Magnets and the Social Media Masterclass, once purchased and accessed.
Course and Starter Kit bundles. If your Starter Kit arrives damaged or incorrect, we will replace the affected items at no cost.
Opened supplies, photo paper or magnetic sheets.
Gift cards, and items marked final sale at the time of purchase.

How to start a return

Email contact@snapmagnets.com within 30 days of delivery with your order number, the items you want to return and the reason.
We will reply with a return authorization and the return address. Returns sent without authorization will be refused or sent back at the sender’s expense.
Pack the items securely in their original packaging and ship them with tracking. We recommend insuring machines. We are not responsible for returns lost or damaged on the way back to us.

3. Return shipping

The customer is responsible for the cost of return shipping and for arranging the return shipment.
Snap Magnets does not provide free shipping or prepaid return labels to any location. This includes the contiguous United States, Washington, D.C., Alaska, Hawaii, U.S. territories, military addresses and international addresses.
Exception: if we shipped the wrong item, or an item arrived damaged or defective, we cover the cost of returning or replacing it.

4. Restocking fees and deductions

Returned button machines and graphic punches have a 15% restocking fee, deducted from the refund.
Unopened supplies, photo paper and magnetic sheets have no restocking fee.
Original shipping charges are not refundable. If a promotional code reduced or removed your shipping, the shipping cost we paid is deducted from your refund.
No restocking fee applies when the return is caused by our error or by an item that arrived damaged or defective.

5. Damaged, defective or incorrect orders

Inspect your order when it arrives. Email contact@snapmagnets.com within 7 days of delivery with your order number and clear photos of the problem, the packaging and the shipping label.
Please keep all packaging until the issue is resolved.
For custom products that arrive misprinted, damaged or incorrect, we will reprint the affected items or refund them.
Not considered defects: low print quality from a low-resolution photo you supplied, the cropping you chose, spelling or date errors in text you provided, and small color differences between a screen and a print.

6. Order cancellations

Orders ship within 1–2 business days, so please email us right away if you need to cancel.
Orders that have not shipped can be cancelled for a full refund. Custom orders can be cancelled only before production starts.
Once an order ships, it cannot be cancelled and is handled under this policy.

7. Refunds

After we receive and inspect your return, we will email you to confirm whether the refund is approved.
Approved refunds go to the original payment method within 10 business days, less any restocking fee or shipping deduction. Your bank may take extra time to post it.
If more than 15 business days have passed since approval and you have not received your refund, contact contact@snapmagnets.com.
We may issue store credit instead of a refund, or decline a refund, if this policy is being abused.

8. Exchanges

To exchange an eligible item, return it under this policy and place a new order for the item you want.

9. European Union and United Kingdom customers

If you are a consumer in the EU or UK, you may cancel an eligible order within 14 days of delivery without giving a reason by contacting contact@snapmagnets.com. This right does not apply to personalized products or to digital content once access has started with your consent. You pay the cost of returning items. Where required by law, we will refund the standard delivery charge you originally paid.

10. Contact

Snap Magnets Inc.
Email: contact@snapmagnets.com
Phone: +1 773 600 3044